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Why we’re speaking at the CX Summit 2016

[fa icon="calendar'] 12/10/16 12:23 / by Mark Henshall posted in advocate marketing, customer advocacy, consumer advocacy, CX, Customer Experience, CX Summit 2016

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When we got the invite to speak at the inaugural CX Summit 2016 next week at Lord’s Cricket Ground we knew we had to attend.

Customer Experience is at the heart of what we do and we think customers get a raw deal from many brands. Sometimes it’s lazy, sometimes it’s unthinking, or just dull copycat behaviour, but we challenge the status quo from brands that believe a mediocre relationship between brand and customer is okay.

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