Learn More

DO THINGS THAT MAKE A DIFFERENCE

7 Things we learnt from the CXSummit 2016

[fa icon="calendar'] 27/10/16 12:45 / by Mark Henshall posted in advocate marketing, customer advocacy, consumer advocacy, CX, Customer Experience

[fa icon="comment"] 0 Comments

 

Qube Media spoke at the inaugural CXSummit 2016 last week and it was a really exciting event with plenty of debate, some insightful speakers and lots of discussion from the floor on the current state of Customer Experience (CX).

Below, here's our 7 CX takeaways in what we consider a growing and critically important part of any innovative and sustainable brand moving into 2017.

Read More [fa icon="long-arrow-right"]

Social Media Brand Advocacy: Making it easy for your best customers

[fa icon="calendar'] 14/10/16 17:01 / by Mark Henshall posted in advocate marketing, customer advocacy, consumer advocacy, CX, Customer Experience, social media brand advocacy

[fa icon="comment"] 0 Comments

Social media has the ability to close the gap between brands and customers and improve the customer experience significantly, but the key is to make it easy for your customers.

If your customers want to say something positive about your brand, then in that instant it's up to you to make it as frictionless an experience as possible by giving them the support they need. This means being able to reach them wherever, whenever and however they want to engage with you.

Read More [fa icon="long-arrow-right"]

Why we’re speaking at the CX Summit 2016

[fa icon="calendar'] 12/10/16 12:23 / by Mark Henshall posted in advocate marketing, customer advocacy, consumer advocacy, CX, Customer Experience, CX Summit 2016

[fa icon="comment"] 0 Comments

 

When we got the invite to speak at the inaugural CX Summit 2016 next week at Lord’s Cricket Ground we knew we had to attend.

Customer Experience is at the heart of what we do and we think customers get a raw deal from many brands. Sometimes it’s lazy, sometimes it’s unthinking, or just dull copycat behaviour, but we challenge the status quo from brands that believe a mediocre relationship between brand and customer is okay.

Read More [fa icon="long-arrow-right"]

Subscribe to Email Updates

Lists by Topic

see all

Posts by Topic

see all

Recent Posts