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WAVE 2017 Interview: Adrian Swinscoe, Consultant, Customer experience expert and Bestselling Author

[fa icon="calendar'] 07/09/17 11:13 / by Caroline posted in WAVE 2017, employee advocacy, employee engagement, social media brand advocacy, influencer marketing, WAVE 2017 Summit, Customer Experience, adrian swinscoe, customer service, brand advocacy, customer loyalty

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Adrian Swinscoe is a Consultant, Customer experience expert and Bestselling Author. With book endorsements from the likes of Seth Godin it's fair to say Adrian knows his stuff. We're delighted that Adrian will be speaking about 'Human vs tech' and how to achieve advocacy at 'WAVE 2017: The Influencer Marketing Summit' on 14th November at Kings Place, London. 

We sat down for a coffee with Adrian this week to look at what he enjoys, how brands need to work more closely with employees and customers to achieve advocacy, and what his new book is all about.

Have you got your ticket yet? Get yours here and save £200 with early bird prices.

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How Icelandair uses employee engagement to improve customer service

[fa icon="calendar'] 20/06/17 11:26 / by Mark Henshall posted in advocate marketing, social media advocacy, employee advocacy, Infuencer Marketing, employee retention, employee loyalty, WAVE 2017, HR, employee engagement, customer service, customer journey, aviation, travel, travel marketing

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Icelandair is capitalising on its innovative buddy system (featured recently in a Qubewhite paper) that teams customers with an employee to show them the best of the island, to launch a new free service,Icelandair Stopover Pass.

Have you got your ticket yet for WAVE 2017: The Influencer Marketing Summit, 14th Nov, London? 
Book your seat now to enjoy early bird prices.

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